Tubby Tubes Company - Lazy River Tubing, Rafting & Downhill Tubing

Thank you for bringing these concerns to our attention. We sincerely apologize that your experience with Tubby Tubes was less than pleasurable. Our lazy river tubing is a two-hour round trip, which includes the shuttle time and a safety speech. Typically, we are on the water for 3 miles, which usually equates to one hour and fifteen minutes. However, the river levels do fluctuate depending upon recent weather. Our guides take the river conditions, as well as overall safety of our customers into consideration for every trip. We have specific places on the river where we put in and take out, for safety reasons. The trip you were on was unfortunately shorter than normal due to these conditions. We have addressed our guides concerning their joke appropriateness, urging them to keep all jokes and conversation G-rated. We continuously strive to be a family friendly company and certainly do not condone inappropriate behavior. The safety and reliability of our buses is our first concern, which we have inspected on a regular basis. Between trips the buses can become sandy and wet due to customers getting on the bus as they come back from their river trip. We are currently working on fresh coats of paint, etc. to keep them looking tidy. We appreciate you taking the time to bring up your dissatisfaction, as we always welcome feedback in order to improve and grow Tubby Tubes as a company.