Surfside On The Lake Hotel & Suites

So when we checked in we noticed a sign saying that the cabana will be closed Saturday for a private party I was shocked because this was never mentioned to us I asked the girl behind the counter she said she didn’t know so ok whatever we get our room keys she explains where our room is and pretty much tells us good luck finding parking !! We eventually found parking when someone pulled out not a good start ! Room and the resort where to our liking we had a Good Friday , come Saturday the bar was closed we had to go leave the resort for lunch and buy a cooler and beers for the pool ! We go to take a nap before dinner then the Dj for the wedding started so there was no napping ! Sunday was a fine day we were out all day come Monday the hotel cleared out a bit my brother and his two friends left my wife and I stayed the extra day . So I go to the pool on Monday to grab some beers and lunch and the bar is closed ON LABOR DAY ! now this is the whole point of going away this weekend is partying on Labor Day and the cabana bar is closed There is no beer at the resort to buy at all !! Once again I had to leave the resort! So on Tuesday at checkout I talked to MARK who came up to me when I asked for a manager he right away said the hotel isn’t compensating anything before I even got a chance to talk ! I’m guessing i was not the only person to complain ! We booked two rooms for over a thousand dollars each for the weekend we expect to be able to use all the amenities!! MARK said what do you expect us to call all our guest I said no how about tell us when we are booking !! Horrible customer service I will not be returning!!

Been coming there for 5 years now. Recommended this hotel to family and friends. Most of which come with us every year. Staff at check in this year were so rude. Additionally, I understand the water main break was no the hotel’s fault at all but the staff had such an attitude about it. The hotel is making great updates every year but the rooms we stay in (Master Suite) need updating. And the garbage pick up at 6:00am with the banging and slamming woke my family up. Very disappointed this year. Not sure if we will return next year.

What this place lacks in appeal, it makes up for in dirt. The first thing you will notice is the horrible decor. Not that it looked old, but more like nothing matched at all. But once you get past that, the room was poorly cleaned and nothing special. Lots of partying from other guests was just the icing on the cake of this vacation. I think I need a vacation now more than I did prior to going.

Dirty sheets, filthy bathroom with hair in the tub, stayed 2 nights and maids took 5 min to clean.

check in person was very rude // there were a lot of missing light bulbs// fridge didn't stay cold
toilet felt like it was falling through the floor// went away and upon arrival lost our parking space