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Colonel Williams Resort

1793 Route 9
Lake George, NY 12845


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1 reviews from our community

I have never had to stay in a place as disgusting as this. If I could give 0 stars, I would in a heartbeat. We checked in around 5:30 pm after spending a day doing excursions. There were multiple spiders and other bugs, dust everywhere, hairs and stains on the sheets, hairs in the drain, empty wrappers, stains on the faucets, plumbing that leaks used water to the floor every time you wash your hands, etc. We went back to the check in desk and told them about the condition of our room. Apparently, the worker at the front desk is the owner’s son. He told us they have no other room availability and he saw the cleaning lady at our room this morning. There was nothing else he said or was willing to do. My family and I ran to the dollar general nearby and bought cleaning supplies. We spent the next hour cleaning the room, putting our own sheets on the bed, etc. The manager- who is apparently the owner and there is no actual manager- was supposed to meet us at 9 am the next morning. We waited for several minutes and he showed up to the front desk looking surprised to see us. As I yet again began explaining the condition of our room, another customer came in and he went to help her mid-conversation. She had some complaints, so he asked her to go outside with him. At this point, we all went outside because I also was trying to voice my concerns and this was unprofessional of him. She reported hair in the drain, a clogged drain so they couldn’t shower, blood on the sheets, etc. I jumped in and explained my situation as well. The owner essentially blamed us for not bringing it to his attention earlier—even though we reported this to his staff within minutes of checking in. He raised his voice numerous times and kept trying to pass us off to his Housekeeping colleague (bless her soul for everything she puts up with). She clearly told us that there is nothing she’s able to do for us in her position and that it would be up to the owner. The owner refused to listen to us, refund us, or do anything about this experience. He stated that since I booked through Expedia he couldn’t do anything- although I paid there in person with my credit card. He even demanded the key from me to check me out, while all our stuff was still in the room and we hadn’t packed up yet. This owner was inappropriate, disrespectful, and unprofessional. This hotel room was disgusting, unclean, and very concerning during a pandemic. There was no cleaning/disinfecting done in our room prior to our arrival. That all being said, the next morning, we saw that there are actual children who are working there (younger than 14, but we did not ask their age). They claim to be helping their “Auntie,” but they are doing actual labor. This is another huge concern, and we plan on reporting this business. I do not recommend staying here. I am appalled at any positive reviews, as clearly anyone who thinks this place is “clean” has impeccably low standards. Do not come to this hotel.


LakeGeorge.com Events

  • Free Second Thursday and Artful Afternoon at The Hyde
    Thursday, Dec 8, 2022
    On the second Thursday of each month The Hyde Collection waives the admission fee for all visitors! Second Thursdays also include an Artful Afternoon activity for families in the Art...
  • Live Music w/ Brian FitzGerald
    Friday, Dec 9, 2022
    Join us for Live Music on the patio - weather permitting (the performance will be moved inside) Each week we feature a new performer that you can enjoy while sipping...
  • Uncork & Craft: Holiday Wine Glass Candle Making
    Friday, Dec 9, 2022
    Gather up your friends and come to Adirondack Winery for a fun Friday night making holiday-themed wine glass candles for a good cause!
  • Granville's 5th Annual Lighted Tractor Parade
    Friday, Dec 9, 2022
    Celebrate the holidays with Granville's 5th Annual Lighted Tractor Parade!
  • Breakfast With Santa at Fort William Henry
    Saturday, Dec 10, 2022
    If you're looking to create a magical moment for the children in your life this holiday season come and enjoy breakfast with Santa at Fort William Henry's historic White Lion...
  • Breakfast with Santa at the Fort William Henry Hotel
    Saturday, Dec 10, 2022
    Enjoy a magical breakfast with Santa! A fun experience for kids and families. Breakfast includes a grand buffet and fun kids' crafts! This event will be held at the White...
  • Woodworking at Up Yonda Farm
    Saturday, Dec 10, 2022
    Pick from our various kits that include bluebird and bat houses, bird feeders, or nest platforms. We will guide you through putting it together. All our kits are pre-cut, drilled...
  • The Shirt Factory Holiday Open House - Part 2
    Saturday, Dec 10, 2022 until Sunday, Dec 11, 2022
    Unique handmade gifts you will find nowhere else are always at The Shirt Factory, and one of the best times to shop is the Shirt Factory Holiday Open House Sale,...
  • Hague Fish & Game Club Family & Friends Xmas
    Saturday, Dec 10, 2022
    Bring you family and friends to decorate some cookies, do some crafts, and enjoy some club house snacks.
  • Dog Paws & Santa Claus: Dog Photos With Santa
    Saturday, Dec 10, 2022
    Bring your whole family including your well behaved and properly leashed dog to Dog Paws & Santa Claus. There will be a cash bar and a food truck, raffle baskets,...
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