F.R. Smith & Sons Marina is one of the premier boat dealers in Lake George. Enjoy our selection of power boats, pontoon boats, kayaks and canoes available for you to rent, as well as water taxis to the islands.
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3 reviews from our community
Found them from this site. Did a 4 hour pontoon rental. They were fast. Answered any questions we had. Explained everything. Gave maps. Were very courteous. The price was one of the lowest we found. The boat was in fantastic shape. Used a tube. For those interested we used about 16 gallons of gas in 4 hours. Did half the lake with a 25 min or so lunch swim break when we dropped anchor. Did a bunch of tubing as well.
We called last minute for a boat rental and they had a brand new 2017 20 ft pontoon boat available for the time I need to rent one. Smiths is one of the older marinas on the lake that has been in businesses as long as I can Remember. where else could you get a brand new boat to use on Lake George. I will recommend them to everyone I know.
Mike, who said he was the manager acted like a rude and insulting teenager when we ask if it was safe to travel back through a lightening storm. He refused to answer me and instead said that I had to come back when the time was up, and never bothered to ask of we were willing to spend the extra money on the time, which we were. And they had plenty of boats available. It was a slow day for them. He said, you are due back at 415. Goodbye. And hung up! I called back to explain I was not an experienced boater and could he please guide me through it and he continued his rude interrupting antics and when I explained that I would write a bad review on F.R. Smith and sons he made a baby voice and said "away, I'm gonna cry!" And then hung up again. I've never experienced such ride u professionalism in my life. Never again will they get my business and I advise you against it as well because I wish someone would have shared this with me before I gave them my business.
F.R. Smith & Sons Marina
responded on Friday, July 01, 2016 at 10:00 AM
responded on Friday, July 01, 2016 at 10:00 AM
We are very sorry to hear the you were unhappy with the response from our rental manager.
However, after speaking to Mike he explained in a little more detail what occurred. My understanding is that your husband requested an extension to you boat return time from 4:15 to 5:00, which was granted with the charge for the additional time. At that point, the conversation was turned over to you (the wife) where you discussed the threat of storms and your safety - which were not visible from our place nor on the weather radar. The conversation quickly became unpleasant and threatening to both our employee and with reviews online. Once you arrived back at the marina, still unsatisfied with our handling of the situation, you proceeded to threaten our Administrative Assistant with bad reviews. In the meantime, your husband apologized to Mike indicating that you were having a bad day.
There are times when make mistakes and there are times when we all lose our cool. I am going to chalk this up to one of those days.
I have spoken with Mike and all the rental staff regarding the handling of difficult situations.
Again, we apologize for any part we had in this unpleasant exchange.
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