Six Flags Great Escape Lodge & Indoor Water Park

The room smelled really bad when we first walked in. Housekeeping doesn’t know how to clean or make beds. They didn’t change the sheets during our stay, and my pillow case had the same black stain the whole time. The shower had hair from previous guests. Gross! The toilet seat was crooked/loose and it felt like you were about the fall off when you sat on it. My mom found a huge roach in the bathroom. It’s so dirty, not worth the $510 for two nights (bought it off of groupon)

Awful guest services. No towels clean at pool ever.

Came to your lodge for an overnight stay,April22-23. Who ever own this business should be ashamed. My family an I had a good two hour wait to check in. 2 hours!!!!!! I've never ever experienced this with any other resort traveling. I have my 3 granddaughters with me,, and they where eager to enter the swim area. As our room we're not ready yet, we took the girls bathing suites out so they didn't have to wait any longer. Rooms were supposed to be ready by 4:00, but I was told probably not until 5:30. I can maybe understand the delay, but being told I had to wait in the line again, I was very upset.Ithen ask to women at the desk where can we hold our luggage and was told they don't hold luggage and I should put in back in my car. Are you kidding me!!!! After becoming upset with how this whole processe was going, they did find a room to hold it.
That's just check in. Out room had mold all around the floor in the bathroom. When having breakfast the next day on the 4th floor, the room that your good was in was in a room the size of a descent size bathroom. Of course with everyone wanted to get their foot, it was very crazy, and people just kept coming in, making very very hard for my family to get food. When I made the reservation I paid extra to have this breakfast, thinking we would have at the very least,a sit down breakfast.
The fees you charge for additional activities, such as the water board activity, the wand activity game, is just not fair. I have been to Disney world twice, and in no way were there any extra charges for activities in our hotel.
In closing I hope people are reading your review section and the twice about coming to you resort.
I myself will never come there ever again. Ever. And will make sure my family and friends know to never visit.

I booked the holiday weekend for Friday night and Saturday night just about $1,000 for the whole package on Saturday morning I had a spa day with my daughter. I was charged $246 that was fine. On Sunday I check my checking account and I found that I was charged three nights. What had happened was at the spa I said to charge it to my room. That’s where they charged me $820 for one night my $240 spa price and a $50 room deposit or something like that in it is refundable. I contacted the front desk they told me that the $820 was limbo. It was not in my checking account it was not in their account. It was in cyberspace. So far I have been charged over $1,800 for Friday night and Saturday night leaving Sunday morning. I was on the fourth floor which included a complimentary breakfast. The front desk told me they would give me free breakfast for their error. I had $80 left in my checking account. I could not get my children any souvenirs or gas for my ride home. I did ask for them to leave my account open and charge souvenirs on tomorrow but they told me they could not do that and the gift shop did not participate with gift cards. So my family was screwed out of a vacation because my children had to see me and my fiance very upset because the lodge has $550 that they cannot refund me until Monday when the banks are open they are not sure if the money is going to be refunded into my account or they’re going to have to do a manual refund. But wait it gets better, they offered savings booklet for the area malls, what am I going to buy with $80 that’s left in my checking account?? So let’s do a room review. We could not lock our bathroom door they didn’t know it was broken. When out in the hallway the whole floor smells like marijuana. The room itself was mediocre the divider between the two sleeping areas was covered in dust that was the only thing I could find wrong with the room besides the door knob in the bathroom. Every Hotel employee that I have came across was excellent. The night front desk man was superb. The ladies I had to deal with on Sunday morning were following protocol but she did try to accommodate but in my eyes a free breakfast when I had already gotten the free breakfast was not substantial to my troubles for that day. I hope my issues get resolved Monday.

Oh boy where do I begin.. Just checked in on Sunday departure Monday 4/25/16..check in 4:30 depart 11a ok get that..
Pictures are truly decisive to reality..
Go to Splash Lagoon Erie PA skip this mildew infected location that have broken springs to nice foam mattresses.. It's too bad you wake up at 3:15 AM choking on black mildew from your room to then a broken whole body in the AM from those lovely jacked up beds..
We had a blast on 5 slides and $40 for 4 meals
Um no you make Lake George look bad with Front Desk staff unorganized for sure..That's clearly due to management
However you will meet an awesome towel gentlemen full of jokes and in my opinion the one whom make this a great adventure.. It's sad they only have 1 whom runs the location and unfortunately has been assigned to Towels..
Housekeeping is nice as well they just have been under managed how to clean Pick Splash Lagoon Erie and safe your families health..This was the true case of room 256
And when telling facility they apologied upon call feel free to check call logs in my opinion mis-management
Cheers

Disgusting. We paid extra for the kids klub suite. There were oreos stuck to the base boards. Cobwebs and dust on everything and a weird white powder like drywall mud all over the walls. The tile in the bathroom was dirty and hair in the tub. My husband found a long hair in his burger at Jonny Rockets and I had severve cramping and discomft after eating there. Best of all just found out from the school nurse that my daughter has lice. She said it just started and as we were on Christmas break and the only place we went was the lodge we must have got it there. We will never come back or recommend to friends.