My sister was married on July 27, 2012. We had a contract with the Queensbury Hotel for a block of rooms for the wedding party and out of town guests. The contract stated the bridal party could arrive between Noon and 2, wedding was at 6. At 3:30 we arrived and our rooms were not ready! At 4:15 our rooms were not ready! Pictures were at 5 and we told them this!! At 4:30, MY room was ready. My husband was in the bathroom, I was in the room and another bridesmaid was in my closet all trying to get changed into our wedding clothes at the same time. My room had No iron I had to borrow one from next door. The maid of Honor had No room until after the ceremony and reception at midnight!!! The bridal party was 30 minutes late to the pictures because of the Queensbury! We received no apology and no compensation for this breach of contract. They did not even seem to understand why we were upset and the level of stress it put the bridal party under! 2 traveling guests missed the wedding ceremony, one dressed in the lobby bathroom and the other dressed in the parking lot! They did not get rooms until midnight either! This experience at the Queensbury was horrible. The bride needed a toothbrush the next morning, having forgot hers. She asked at the front desk, no toothbrushes. She asked for coffee, no coffee. She had to go out shopping at 6:30 in the morning!! Just an FYI? the wedding, at Rainer?s Gourmet, Not the Queensbury, was fantastic!!!!!!!!!

I thought this would be a great place to bring my wife for our anniversary. It was in close enough proximity to Lake George that we'd be able to enjoy all the various things that the village had to offer, while not being immersed directly in the playground. The first night of our stay, however, we noticed that our air conditioner was blowing out hot air. When we called the front desk to have them fix it, they said they'd send someone up immediately. Well an hour later we called again, by now boiling (it was the middle of summer). The person we spoke to (it was the same one) insisted they never received our call, but they would definitely send someone up shortly. Another half-hour passed & we went downstairs to the front desk. We complained & were again told that, of course, someone would be up to fix it. When we asked if we could just exchange rooms, they wouldn't allow us to. They claimed it was too late at night to make the switch. It was 9pm. It was another 2 hours before someone came up to check on our room. He claimed he had no idea what the problem was & we'd have to wait until the morning to get it fixed. It was too late to go elsewhere & we were expected to stay the night in a boiling room. This was such poor service. I won't be coming back here again. It ruined my wife's and my anniversary. Next time I'll stay in a small B&B where they're more accommodating & actually care about what their customer's experience is.